Sartam Africa is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or engage our services.
1. Who We Are
Sartam Africa ("Sartam", "we", "us", "our") is a technology company in Kenya. Data protection contact: privacy@sartamafrica.co.ke.
2. Information We Collect
We collect information you provide when submitting contact forms (name, email, phone, company, project details), subscribing to our newsletter, entering service agreements, or communicating with our team. We may also automatically collect technical data such as IP address, browser type and pages visited.
3. How We Use Your Information
We use information to respond to enquiries and provide services, manage our contractual relationship, send relevant communications (where consented), improve our website and operations, and comply with legal obligations.
4. Legal Basis for Processing
We process your personal data on the following bases: Contract (performance of a service agreement), Legitimate Interests (our reasonable business interests), Consent (e.g., newsletter subscriptions), and Legal Obligation (where required by applicable law).
5. Data Sharing
We do not sell, rent or trade your personal data. We may share with trusted service providers under data processing agreements, legal authorities where required by law, and business partners in connection with a corporate transaction.
6. Data Retention
We retain personal data for as long as necessary. Client data is typically retained for 7 years following engagement for audit and legal compliance. Marketing data is retained until you unsubscribe.
7. Your Rights
Depending on your jurisdiction you may have rights to access, correct, erase, restrict, object to or port your personal data, and to withdraw consent at any time. Contact us at privacy@sartamafrica.co.ke. We respond within 30 days.
8. Data Security
We implement appropriate technical and organisational security measures including encryption in transit and at rest, access controls, regular security assessments and staff training.
9. International Transfers
As we operate across multiple African countries and use cloud infrastructure in various regions, your data may be transferred internationally. All transfers are subject to appropriate safeguards consistent with applicable data protection law.
10. Cookies
Our website uses cookies to improve your browsing experience. Please see our Cookie Policy for full details.
11. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal data from children. Contact us immediately if you believe we have inadvertently collected such data.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy with a revised effective date.
13. Contact Us
For privacy-related queries: Email: privacy@sartamafrica.co.ke · Post: Data Protection Officer, Sartam Africa, Nairobi, Kenya. You have the right to lodge a complaint with your local data protection authority.